Frequently Asked Questions.

You have questions? Maybe our FAQ will help.

FAQ for online stores

What is mySHOEFITTER all about?
How does mySHOEFITTER work?
What is the benefit for you?
What impact does the use of mySHOEFITTER have in terms of climate protection and sustainability?
What does an online store need to use mySHOEFITTER?
What does mySHOEFITTER cost you?

FAQ for customers

What is mySHOEFITTER all about?
Why do I need a digital shoe size consultation from mySHOEFITTER to determine my exact shoe size?
How does mySHOEFITTER work?
What do I need to use mySHOEFITTER?
How do I take an accurate photo of my foot?
What does mySHOEFITTER cost for me as an end customer?
How can I use mySHOEFITTER in my favorite online store?
Can I return the shoes despite using mySHOEFITTER?
Do I need to measure both feet with the app or just one foot?
My measurement results are wrong, what can I do?
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